Learning Outcomes 2.5

              Expected Learning Outcomes

Upon completion of this unit,  you should be able to:

1.  Explain the concept of performance management.
2. Describe the key dimensions of performance management
3. Discuss Results Based Management (RBM) tools.
4. Discuss strategic planning and management system tools with particular reference to the Balance Score Card (BSC)
5. Discuss continuous improvement management such as Gemba Kaizen and process re-engineering.

For successful completion of this unit, you're expected to read through Unit 5 Presentation, undertake the activities in the presentation and attempt the three (3) case studies that follow.